Frequently asked
Simple answers.
What our customers ask most often.
How do I open an account?
Visit any of our seven branches with your national ID. Opening takes a few minutes.
How do I apply for a loan?
Apply online or at a branch. A loan officer reviews your file and contacts you.
What is *519#?
Our USSD service to check balances and move money between your account and mobile money, on any phone.
Can I repay my loan early?
Yes. Early settlement carries no penalty.
Where can I see your fees?
All rates and fees are listed on our Tariffs page.
How do I make a complaint?
Call +(250)788167600, email info@amifa-rw.net or visit a branch.